Wholesale China Electronics - Dropship Electronics - Wholesale and Dropship from China

1. What is trioffer's drop shipping?

We deliver the goods directly to your customer. To explain to your precisely, you can see the flow chart below.

2. What is trioffer's wholesale?

trioffer is a trading company engaging in NDS/NDSL Accessories, XBOX/XBOX360 Accessories, PSP/PSP2000 Accessories wholesaling. Located in Shenzhen, which is a thriving city with numerous exporting factories and high developed logistics. trioffer is a responsible and faithful company always choosing the best suppliers to provide you qualified products with the lowest price. Besides, we prepare you sufficient appropriate products on every western festival eve or before some important days. The larger the order, the more profit you'll gain. The policy of win-win is our final goal.

3. Does trioffer accept OEM/ ODM order? Does trioffer sell brand products?

We welcome OEM/ ODM order.

No, We do not sell brand name products.

4. Are there minimum orders?

No, we do not have minimum orders. You can buy one product in sample price. But you can get big discounts if you buy more. For more information about our discount, you can log in your account to check. Or you can write to us via email ( our email address: support@trioffer.com) to negotiate for more details.

5. Will any information of trioffer be marked on the shipping bill?

No, we will not. No information of trioffer will be marked on the shipping bill. However, We will mark your information as return address or business name according to your requirement.

6. Is trioffer a wholesaler the same as an authentic drop shipper?

Yes, trioffer is both a good wholesaler and dropshipper. We restock our OEM products from Chinese factory directly. That means we can offer you cheap wholesale price when placing orders on our website. Meanwhile, these OEM products can be "dropshipped" to you. You can select the hottest sale products to continue your business.

7. Privacy of drop shipping

• 1. We mark BUYER return address or business name .
• 2. No information of trioffer will be marked on the shipping bill.
• 3. No price of the goods will be marked into the shipping bill or any documents and papers.

1. How can I review my previous order?

You can view your past orders, current orders by logging in your account. It's on the top of the opening page after you logging in.

See the picture as below:

2. How can I change my account information?

To modify your account information, please sign in to our website and visit your control panel. You can modify your information in the area shown below.

3. How many dropship shipping addresses can I list on my account?

Generally speaking, you can list 5 shipping addresses. For more addresses in the list, check support@trioffer.com.

4. Will my private information be kept confidentially ?

We store any information you enter on our Web site or give us in other ways. You can choose not to provide certain information, but you might not be able to take advantage of many of our features then. We use the information that you provide for such purposes as responding to your requests, fulfilling orders, customizing future shipping for you, improving our store features, and communicating with you. We thank you for your trust and we can assure you that all your personal information will be kept confidentially. We won't release your information to other people for any other commercial profit. For more information on private account, you can refer to our private policy.

1. How to check my Order Status?

Click the "view" buttom in the end of every order in order status table to see the details about the shipping status and all other information.

2. What is the freight cost to my country?

Because the total amount differs according to the weight of your goods and the courier you choose. So please place a trial order on our website and our system will give you the details of the cost for your order.

3.How can I make a wholesale/ dropship order?

Before your wholesale/ dropship order, we recommend you to place a trial order to check whether the product is suitable for you. After that, you can place your wholesale/ dropship order on our website or you can contact us at: support@trioffer.com to get more information.

4. Are there MOQ in wholesale/ dropship order?

trioffer does not impose a minimum order requirement. You may order whatever quantity you desire.

5. Can I access your wholesale prices?

Currently we can only give you access to our wholesale pricelist when you have an account with us. However, you can always call customer service and ask about your prospective cost. Please open a ticket to us if you want to place a wholesale order so you can enjoy the whole price.

6. What is your current online inventory?

Our online inventory numbers are in real time ¨C this shows the number of items we have in stock at that moment.

7. Can I make changes to my wholesale/ dropship order?

Please note that you can add or reduce even change the products before your wholesale and dropship orders shipped out. We suggest you write to us. We can make adjustment to your previous order. Our email address is: support@trioffer.com.

8. How can I cancel my wholesale/ dropship order?

General speaking, We can cancel your wholesale and dropship order before shipment. But we suggest you email us to negotiate for more details due to the complex of cancelling orders. Our email address is: support@trioffer.com.

9. Questions about Order Status.

trioffer Order Status, Here are all the different order status categories, and you can find the explanations below:

• Pending Payment
• Payment not clear
• Payment completed
• Shipping pending
• Have shipped

Here are the status categories you may see and the meaning of each -

Pending Payment

This means you checked out an order and selected Bank Transfer (or wanted to send payment by Paypal e-check later) and we have not yet received your payment. If you sent money by bank transfer please allow three working days for the banks to complete the transfer.

This sometimes also means we have received your Paypal payment and we will check your order into our system within 1 working day. trioffer orders are processed Monday through Friday, not including Chinese public holidays.

Payment not clear

This means your checked out your order and opted to pay by Paypal, but you haven't paid yet. Or you paid by paypal through your credit card or your bank, so it usually takes 4 business days to clear. If you believe you have completed a Paypal payment, but we have not changed the order from this status, please open a support ticket quoting your Paypal transaction ID.

Payment completed

This means we have received payment for your order, and now we are checking your details. For most customers, this will be quickly approved and put into Shipping pending.

Shipping pending

This means we are processing your order for delivery from our warehouse(s). This stage includes QA checking of all of your ordered items as well as adding relevant accessories and dealing with any special labeling requests etc. This stage also includes completing a packing list, packing the goods, labeling the packages, completing the courier waybill or other delivery steps, and producing delivery invoices.

After this stage is finished, your order will be sent out and the status will change to "Have shipped". Average processing time in this status stage is 5 days. If 7 days have passed you are welcome to open a support ticket to ask us for an update. Please note if you are ordering large quantities of a product or a specialist product you may need to allow more time for processing.

Have shipped

This means we have already dispatched your package(s) from our warehouse(s). After one working day in this status we will obtain the tracking number from the courier and inform you by email. Please allow 2-5 days for delivery to your address depending on your location, and check with the courier company first using the tracking number if you are unsure about the delivery status.

Other order status types

- Pre -order means the item(s) you ordered is out of stock now and we will try our best to get restock in due course.

- Refunded means we have refunded your whole payment and we will include comments to explain. Please allow three working days for Paypal to process the money that we have returned and clear it into your Paypal account.

- Cancelled means your order is not being processed, for reasons that may be noted in the order status comments.

If you are unsure about the meaning of your order status, if you think there is some mistake in your order status, or if your order has been in processing for too long, you can open a support ticket referencing your order number.

1. What payment methods do you accept?

We currently support the following methods of payment:

• Paypal
• Moneybookers
• Bank transfer (T/ T)
• Google checkout
• Western union

In most instances we recommend you use Paypal, as the easiest and safest method of secure online payment. From within Paypal you can pay from your Paypal account balance, or you can add a credit or debit card to your account securely, to make payment from. You can find more information regarding Paypal and their available options by visiting http://www.paypal.com where you can also register for a free account.

However, if you plan to place an order that exceeds USD 1500, please contact us in advance. You will also be required to pay via Bank Transfer.

If you wish to pay us by Western union or Bank Transfer, please contact us before you pay, as these options do not appear by default on Checkout.

Please contact us if you want to make payment via other payment methods.

2. Can I pay by sending cash or cheque?

Never send cash or cheque through the postal system. trioffer does not accept this as a method of payment and will not be held liable for any cash or cheque that goes missing in the postal network.

3. Does your price include shipping costs?

Our product prices do not include shipping costs. These are automatically added during Checkout.

4. Do I need to pay VAT or sales tax?

trioffer does not add any taxes to the price of product. What you see on the invoice summary on the final checkout screen is the total you need to pay to trioffer.

Possible additional costs to you may include:

• - bank transfer charges;
• - Paypal transaction fee.
• - and any import duties that are levied at customs.

Please note that if you are re-selling (or drop-shipping) goods from trioffer, it is your responsibility to ensure you are abiding by the tax (and other) regulations for selling goods in your home country and the destination country.

Please note that if you are drop-shipping to end customers, it is your responsibility to let them know about any taxes they may have to pay when receiving goods from the courier.

1. Taxes On Imported Goods?

We don't add taxes, VAT, or other hidden charges. You pay us what you see on the order screen, i.e. goods subtotal + shipping cost.

HOWEVER - In most countries in the world you have to pay taxes on imported goods.

Sometimes goods under a certain value, or in certain categories, do not incur taxes.

In any one country the rules are often applied differently in different places, and sometimes rather randomly.

trioffer is based in China. We are a Chinese company. Therefore anything you buy from us is going to be imported as far as your customs are concerned. Unfortunately there is no way for us to know the rules, regulations, customs, traditions, practices, loopholes, schemes, systems, paperwork, codes, laws, or rulings of any country. As such we cannot, and will not, offer advice about taxes in your country.

As the buyer, it is your responsibility to find out that information before you order.

If you have to pay import taxes and/or additional duties and sales taxes (e.g. VAT in the UK) then you would have to pay that to the courier upon receipt of the package(s) from China. Unfortunately we can't calculate this for you and there is no way to prepay it. If you are drop-shipping or sending a gift item to someone please make sure they are aware of the possibility of having to pay taxes when receiving the goods.

If you order goods from us and feel that you've been unexpectedly 'stung' with taxes at your end, please don't blame us.

Please find out as much as you can about your import taxes in your own country before completing your order.

If you find out information about the import tax situation in your country, and you believe there are ways for you to minimize the taxes you have to pay (or eliminate the taxes altogether), WE ARE MORE THAN HAPPY TO FOLLOW YOUR INSTRUCTIONS regarding labeling, packing, declarations, invoices, etc. Just tell us what you need and we will let you know what we can do to help.

If you don't tell us anything we will just state on the shipping waybill the "China Nominal Retail Value" and the goods will be declared as Samples or Gifts. In many countries this still means you're going to have to pay tax to the courier when you sign for the goods.

If you have feedback or useful information regarding import regulations and taxes in your country, please open a "feedback" support ticket with us. It will help other trioffer members, and with the information we publish in the trioffer Blog you will also get a chance to learn more from other business people in your locality.

If you have special instructions for your orders, please always add them to the comments field in the online checkout process here

http://www.trioffer.com/index.php?main_page=checkout_shipping

This will ensure that your instructions are followed by our packing/ shipping team. (If we can't follow your instructions, e.g. because you request a declared value that is unfeasibly low, we will contact you before processing your order.)

2. How much tax do I need to pay?

Please note that all import taxes / duties are the buyer's responsibility.

Trioffer.com will accept no responsibility for customs costs incurred.

Many countries do not charge import duties on private items, samples, and goods below a certain stated value.

However, you may find that you have to pay taxes when goods you've ordered from us arrive in your country.

Obviously you will want this to be as low as possible, but Trioffer CANNOT give you advice or information about tax rates and customs charges in your country.

You must ensure you find out about regulations in your own country before ordering from Trioffer.com. In most countries the actual origin of the goods (China) is not important: only the declared value of the goods and declared contents is relevant.

Let us know if you have any special packing or labeling instructions when placing your order.

3. Can you declare $ X for my order to avoid import taxes?

Question: "I am in [COUNTRY]. If the order is declared over USD [TAX THRESHOLD] then I will be painfully taxed. Can you help me by declaring the goods at [VERY LOW VALUE]?"

First, we will do our best to help you with import regulations.

If you have special instructions for the waybill and invoice declaration on your orders, you need to tell us these instructions every time you order, using the online checkout comments box. One such example is instructing us to declare the value below a certain value.

Can we always declare low? Like, under $30?

The answer is NO, NOT ALWAYS... because your order value may be much higher than this and declaring that low value would not be feasible.

Provided the value of your order / type/ quantity of the items is suitable for a declaration under $50, we will do our best to help you with this.

If you need advice about whether a particular declared value is deemed possible, before you pay, you can check out an order and submit a ticket with your order number. We will then look at the contents of your order and your country and assess what declared value is sensible.

4. Hi, Brazil!

Our customers in Brazil have informed us that companies importing anything to Brazil are supposed to state their "CNPJ" number, and individuals are supposed to state their "CPF" number on invoices.

So if you want us to ship your order to Brazil, please make sure you give us the correct "CNPJ" or "CPF" number, so the package can go through customs smoothly.

1. When will shipment be arranged?

After having been notified for the confirmation of the receipt of payment ,delivery will be working within 2 ¨Cworking-day . Shipping will also be arranged by then.

For carrier, that trioffer has its own logistical system to cooperate with DHL, FEDEX, EMS, TNT, UPS and so on. As a agent of these carriers, trioffer, on the other side, will definitely cut down customer's cost and make the shipment more fast as you expect. Of course ,customer can also assign his/her own logistic method, trioffer will do the best to work with .However, in order to increase the speed of shipping ,we strongly recommend to use our own logistic system .

2. How to check my shipping status?

Customer will be informed once the goods is shipped from our customer service by our email system .Also you can login your account to check the shipping status.

By tracking your package according to the carrier you have assigned to with the tracking number has been given by trioffer .

• For DHL ,please refer to www.dhl.com
• For FedEx, please refer to www.fedex.com
• For EMS, please refer to www.ems.com.cn/english-main.jsp
• For TNT, please refer to www.tnt.com
• For UPS, please refer to www.ups.com

If there is any question ,please email to our customer service at support@trioffer.com

3. Got your goods or not?

• It is very important for customer to provide us the detail and exact recipient address.Pls check carefully for the address and send to us for delivery .
• If the address is incorrect or outdated, the package will be returned or to the intended person.
• If carrier courier have tried three times (MAX) in failed .And if the package need signatrure before presenting. Then the goods will be returned to us. It is suggested that customer or recipient's phone must be marked which can be reached at most of the time at day.
• For a present with surprise to recipient, please advice or make a mark to the recipient or advise to recipient in advanced. Otherwise, package may not be accepted and will be returned to us .
• To APO / FPO address, We can't deliver to PO boxes and APO address by express carrier like DHL, TNT, UPS, EMS and FedEx, however, Hongkong Air Mail does. - You need a valid phone number on your account. Dropshippers - you MUST provide your customer's phone number for the courier to use.
• One situation which we cannot control is that goods was received and signed by your neighborhoods, building Security or any friends of you. We suggest you check with above people to get back your items after long time waiting. According to your local carrier ¡®s policy, there are some places that will be regarded as remote districts. Thus, they might inform you to make surcharge before the delivery.
• For delivery by post, the shipping date is supposed to be much longer than express delivery's. For example, it will take you about 10-21 working days to receive the items once selecting HK air mail.

4. How much for the shipping rate?

Shipping rate will be calculated by our system according to customer¡®s order and carrier's rate policy.

Note that the volume, the weight of package and the place of destination is the main element to the shipping cost.

Exception:

a. DHL Remote Area Fee:

Please check your shipping address here with your zip code: http://remoteareas.dhl.com/jsp/first_main.jsp. We will notify you if your address listed to be remote area and extra $20 will be asked from DHL.

b. UPS Remote Area Fee

Please check your shipping address here with your zip code: http://www.ups.com/content/us/en/shipping/time/service/eas_download.html?srch_pos=1&srch_phr=remote+area Remote area varies, extra fee differs.

5. Where can trioffer ship the goods to?

Our shipping range is worldwide.

Note that for some special destination, there maybe a special rate asked from the carrier accordingly .It will be better for customer to check for the local carrier and send us your advice.

6.TOOOOO BAD!! Goods are damaged, what to do? Can I Return? Warranty?

If the courier is still at your doorstep:

Have the carrier note on the delivery paperwork that the item has been received in DAMAGED condition, and that you are REFUSING the shipment. The carrier will then take the damaged item and return it to trioffer. Once tracking shows the item as being refused, you can contact us and we will issue a replacement or a refund without being penalized in any way.

If the courier has left your location:

Immediately contact the carrier that delivered your item to alert them of the situation. Immediately contact trioffer.com Customer Support to report the situation. Details such as: package condition, how it was received (left at front door, signed for), description of the nature of the damage, are very helpful.

DO NOT discard any of the shipping box or packing materials.

DO NOT discard the product itself. (It may be necessary for the carrier that delivered the item to return to do an inspection report on the damage).

DO NOT simply ship the item back to trioffer.com without first being instructed to do so. Taking this action may result in a denial of a damaged item claim per shipping carrier claims guidelines.

• All returned goods must be in original packing alone with its or their original accessories, manual instruction and any other original documentations. Especially for the software packing opened is not acceptable.
• All returned fee charge must be prepaid and no refunded.
• Warranty for 6 months. Warranty does not apply to physical damages.
• We understand that goods might be returned when customer sometimes change their mind. Merchandise can be returned for the same item or something else. If you are exchanging for item(s) of lesser value, a refund in the amount of the difference will be issued. If you are exchanging for item(s) of greater value, we will contact you to arrange for the additional payment. All parts must be returned for exchanges

1. Do you have a guarantee or warranty?

Yes. trioffer chooses products based on their high quality and proved reliability, so the quality is guaranteed; All trioffer's products come with a 6 month warranty which begins 10 days after the shipping date for orders sent via priority mail, and 20-25 days if sent via HK Air mail for return and repair/replacement. For some items, the manufacturer may provide a warranty over 6 month, we are happy to guarantee this service too.

2. What's your return and refund policies?

If you experience any problems with a product bought from trioffer, please contact us at your earliest convenience and we will do our best to advise you.

If a product has a manufacturers quality defect that causes the device to be unacceptable for sale or general use during these 6 months, we will accept a return and either repair the item or replace it with an identical product (or an equivalent product which you accept) or offer credit (or refund) that is minus shipping charges in a certain period.

Any returns must be authorised by trioffer before they are sent back. Any unauthorized returns will be rejected. This is to ensure they are returned with the correct packaging and paperwork.

Any items returned MUST be sent together with their original packaging and accessories unless an exception is made in advance with trioffer.

Any shipping charges incurred when returning an item to trioffer must be paid by you and can not be compensated by trioffer.

Any physical damages made to a product by the end user will invalidate any warranty. Opening products up (eg. To attempt repairs or modify components) will also invalidate the warranty. Flashing firmware or using non-approved software may also invalidate the warranty.

3. Can I get my full refund if I cancel my order?

Orders will be refunded in full without any deduction of restocking fees in the majority of cases. In particular, where an order is cancelled or refused during the initial order checking process, the full payment will be refunded within three business days. But if the cancellation caused by a simply and sudden changed-mind, then 3% will be deducted.

In the majority of cases where a customer requests a cancellation and refund during the time an order is in processing, prior to the dispatch of the items from the warehouse, a full refund can be made without the deduction of any restocking fees or other fees.

Additional charges may be deducted from refunds in cases where goods have been shipped overseas and are returned for reasons beyond trioffer's control, and where as a result trioffer incurs return shipping charges and China import duties and taxes, as well as further domestic shipping expenses.

If the consignee refuses to accept receipt of goods because they have changed their mind about the purchase, or because they do not accept paying their own country's import duties and taxes, or for similar reasons beyond trioffer's control, trioffer will deduct from the refund all of the expenses incurred in returning the goods to us in China. For this reason it is particularly important for customers to be aware of import regulations in their own country, and for dropship vendors to inform their customers about possible taxes on imported goods. It is the responsibility of the buyer, not trioffer, to find out full information about import regulations and taxes in the consignee's country, in advance of placing a payment for an order.

4. What to do if I received a defective or wrong product?

If an item becomes defective due to manufactures defects, we will offer a repair service. Any shipping charges incurred when returning an item to trioffer must be paid by you and can not be compensated by trioffer. But if the order is returned within 30 days since date of shipping, we may cover the postage costs.

If you received the wrong product, please contact us and we will ship you the correct item. Please read our Return Policy for directions on returning an item. Upon receipt of the incorrect item, your previous order will be processed at no additional cost to you.

5. Who can help if I have problems in using the product?

Please kindly check the English manual that comes with the product, or check for online manuals or blogs for advice. If you still can't work out the problem, please submit a ticket to our customer service representatives at: http://server.trioffer.com/livezilla.php. They will offer you professional tech support and help you assess if your product is defected.

1. I Can't Log In!

I Can't Log In - Help Me!

Please follow these steps:

Check your login details. Your login username is your email address used for registration.

Ensure that cookies from www.trioffer.com are accepted in your browser (Internet Explorer or other).

It might be a problem caused by trioffer system maintenance - wait 30 mins and try again.

If nothing works, please email us at:support@trioffer.com.

Why can I do if I forget my password?

If you forgot your password, please follow below steps:

• a. click" I forgot my password" like the red color marked.

  

• b. Page will turn to one certain place like below after finishing step1. Type your email address, and select the way you will receive your password( get by email)

  

• c. click "submit". You can check your registered email and get your password.

2. Why was my order cancelled?

My order was cancelled by trioffer - why?

Why did you refund my Paypal payment?

If we returned your money to you and closed your order, it is almost certainly because we were unable to verify your Paypal payment. Please read the email we sent you explaining the cancellation or contact us http://www.trioffer.com/contact_us.html if you are unsure. We will be happy to discuss the issue and may be able to reopen the order.

Typical reasons for refunding money (aka Paypal reversals) are:

• Paypal account name does not match your trioffer account name, and there was no response when we contacted you.
• Paypal address does not match your trioffer order shipping address, and there was no response when we contacted you.
• trioffer account billing address does not match your trioffer order shipping address, and this is your first drop-shipping order, and there was no response when we contacted you.

Please feel free to contact us http://www.trioffer.com/contact_us.html regarding any billing or order queries. Our English-speaking staff are ready to help you.

3. I want to cancel an order placed wrongly.

How can I cancel my order?

Please be aware that customer orders can only be cancelled by a member of staff. Please contact us immediately if you wish to cancel an order, but please take the following points into consideration.

If you have not yet paid for your order, you don't need to request a cancellation. We will not send you any e-mails regarding this either. If you wish to re-order; please just make a new order and your previous one will be cancelled by our system automatically.

If we have received full payment but the order status is still showing as "Payment Completed", we are normally able to cancel your order and issue a refund within 72 hours (excluding weekends and holidays).

If we have received full payment but the order status is showing as "Shipping pending" please contact us immediately, providing the order has not left our warehouse, we are normally able to cancel your order and issue a refund within 72 hours (excluding weekends and holidays, a handling cost will be charged).

If your order status is showing as "Have Shipped", then we regret to inform you that the order can not be cancelled.

4. Do You Have A Guarantee Or Warranty?

trioffer guarantees all products bought from us with a 6-month warranty against defects in quality.

All goods dispatched from trioffer are checked for quality, including checks of the appearance of the goods, the function of the hardware and software, the packaging, and inclusion of applicable accessories and power adapters.

trioffer aims to communicate openly, promptly, and carefully with all customers in relation to issues with received goods.

If you are a customer with goods which appear to have a problem, please talk to us before initiating complaints with Paypal or your credit card provider. Usually there is a way for us to resolve your issue quickly and you your satisfaction!

5. My Country Isn't Available In Paypal!

Please email us at: support@trioffer.com , we have our technical men to help you.

6. Instructions For Returning Faulty Goods

If a product has a manufacturers quality defect that causes the device to be unacceptable for sale or general use during these 6 months, we will accept a return and either; repair the item; replace the item with an identical product; replace the item with an equivalent product (to which you accept); or offer credit or refund (minus shipping charges).

If you experience any problems with a product bought from trioffer, please contact us at your earliest convenience and we will do our best to advise you.

Any returns must be authorised by trioffer before they are sent back to us. Any unauthorized returns will be rejected. This is to ensure they are returned with the correct packaging and paperwork.

Any items returned MUST be sent together with their original packaging and accessories unless an exception is made in advance with trioffer.

Any shipping charges incurred when returning an item to trioffer must be paid by you and can not be compensated by trioffer.

Any physical damages made to a product by the end user will invalidate any warranty. Opening products up (eg. To attempt repairs or modify components) will also invalidate the warranty.

Flashing firmware or using non-approved software may also invalidate the warranty.